German express

Service Introduction

German express is an independent research and development channel for hundreds of packages of logistics. It takes off from Hong Kong, completes commercial customs clearance at European ports, and then delivers it to DHL in Germany for local delivery. The service is fast, stable, cost-effective, high-quality and guaranteed back-end delivery service, and the buyer's recognition is high. It is the best choice for Amazon, wish, aliexpress and other buyers. The whole process of the service can be traced and inquired (such as yuntrack, German DHL official website, 17track, etc.).

Product overview

Product name

German express

Transport code


Type of goods

Package (one for each ticket)

Reference prescription

5-10 working days

Package weight limit

Weight limit 30kg

Shipment size

The minimum size is: 10 * 20cm, the maximum size range: 60cm * 40cm * 35cm; (special attention, the package sent to the packstation address should be within the range of 60cm * 30cm * 30cm)

Special shaped parts are not accepted. If special-shaped parts are to be sent, an additional charge will be charged: 150RMB / ticket

Billing weight

Compare the actual weight of the package with the volume weight, take the larger one (volume weight calculation method: length * width * height cm / 8000 = kg)

Property of delivery

It can accept built-in batteries and supporting batteries, and do not accept pure electricity, liquid powder guns and ammunition and other prohibited articles (power not more than 100W · h)

Declaration requirements

The channel does not accept products with a declared value of more than US $163; if the declared value reaches US $24 (including US $24) ~ US $163, VAT will be generated, and the VAT generated will be charged at 25% of the declared value.

Return reassignment service

This channel does not provide services for Germany to return to Hong Kong.

① If the package is returned to the overseas warehouse, it can be repatriated to Germany (Germany only) at a cost of 50 RMB per ticket

② The re dispatch period is two weeks, i.e. within two weeks from the time the customer is informed of the return of the package, the customer can choose to resend it. If there is no reply, after more than two weeks, the package will be destroyed by default.


Service advantages

Compensation standard

Query time limit:
The application must be submitted within 60 days after the delivery of thousands of packages, and it will not be accepted if it is more than 60 days.
Claim criteria:
Customers should follow the principle of "inquiry first and claim later". After our company confirms to accept the claim, they can get compensation according to the following standards:
01; if the goods are lost during the period from our company to the service provider, we will refund the freight (full freight, including registration fee) after confirming the loss of the goods; in addition, compensation will be made according to the declared value, up to 400 RMB / ticket.
02. If the goods are lost after arriving at the service provider, we will not refund the freight (full freight, including registration fee) and compensate according to the declared value, up to 400 RMB / ticket. Claim information requirements:
02; the package is lost in the transit process of our company, that is, the terminal service provider has not picked it up, so there is no need to provide proof
01; if the service provider confirms that it is lost, it needs to provide ① Online refund screenshot of the platform ② If the goods are reissued without refund, the online transaction screenshot + dispute content + reissue order number shall be submitted
The official website of the service provider shows the receipt, but the customer says that the package has not been received. Our company will assist in the inquiry, but will not provide compensation.

Operation process

Operation process:
01 the German special line will go through the process of record review. All products that need to go through the German special line need to go to the customs clearance system to record the SKU. After filing, the customs staff will review the SKU
Requirements: the declaration must be consistent with the physical object, otherwise the package will be fastened and returned. If the customer declaration is inconsistent with the physical object, our company will not be responsible for any customs clearance problems.
02 log in the order system of thousands of packages and forecast on the Internet; 03 print the label and stick it on the package. Fill in or print the handover list;
01 packing requirements: the corresponding logistics product, customer code and bag number shall be marked on the outer bag;
04 inform the driver to pick up the goods, or the customer sends the goods to the qianbaibao logistics center spontaneously; Operation specification
02 handover list requirements: customer fill in customer code, delivery date, product name, type of goods, number of bags, number of tickets, weight.

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